You and your general practice
You and your general practice (YYGP) has been developed to help patients understand what to expect from their general practice and how they can get the best from their GP team
You and your general practice
You and Your General Practice
You and your general practice (YYGP) has been developed to help patients understand what to expect from their general practice and how they can get the best from their GP team.
YYGP also enables patient to provide feedback or raise concerns with their GP Practice, Healthwatch or the integrated care board (ICB). More information and the YYGP document published by NHS England can be found on its website
The contract requires every GP practice to have linked to the NHS England YYGP document on their website, no later than 1 October 2025.
Raising a concern
If you have a concern about your General Practice, please contact our Patient Experience team. Please click on the accordion for further information about how to submit your concern via email, phone or post.
Complaints, Comments and Compliments
Telling us your views, whether it is a complaint, concern or compliment helps us to know what we are doing well, to learn lessons from mistakes and to prevent them from happening to anyone else.
We would encourage you to discuss any concerns or complaints you have regarding your NHS treatment and care with your healthcare provider (the organisation where you received the NHS service, for example the hospital trust, your GP surgery, dental surgery, optician or pharmacy). This would be the quickest way to resolve your concern or complaint.
More information can be found via the links
- Find out more about how to feedback or make a complaint about an NHS service
- Read our Northamptonshire ICB Complaints Handling Policy[pdf] 674KB
- Read our Complaints, compliments and concerns [pdf] 659KB
- Read our Complaints, compliment and concerns - Easy Read version [pdf] 853KB
How to make a complaint
Please complete the Complaints, Concerns and Compliments Form
By email: northantsicb.patientexperience@nhs.net
Tel: 01604 476777 – please note that this is an answer phone service. Please leave a message and a member of the patient experience team will get back to you within 3 working days.
What happens next?
Your complaint will be acknowledged within three working days. We will make enquiries or undertake a full investigation into your concerns; this will depend on the type of issues you raise. You will receive a full response from us within an agreed timescale. If we are unable to complete the investigation within the agreed timeframe, we will let you know
Support when making a complaint
Advocacy via North Northants council has changed from VoiceAbility to Pohwer:
Their Help Hub is open Monday to Friday 8am to 6pm (excluding bank holidays)
Email: pohwer@pohwer.net / northnorthants@pohwer.net / nhscomplaints@pohwer.net
Telephone: 0300 456 2370 (charged at your standard network rate)
Calls can be made via Relay UK (the national speech to text telephone relay service for people who are deaf, have hearing loss or speech impairment)
Text: send the word ’pohwer’ with your name and number to 81025
Post: PO Box 17943, Birmingham, B9 9PB
Website - www.pohwer.net
Parliamentary and Health Service Ombudsman
If you are not satisfied with the response from us and all local resolution has finished, you can contact the Parliamentary and Health Service Ombudsman at:
The Health and Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP
Tel: 0345 015 4033
E-mail: phso.enquiries@ombudsman.org.uk
Website: www.ombudsman.org.uk