Supporting patient journeys

What is non-emergency patient transport?

East Midlands Ambulance Service (EMAS) offers non-emergency patient transport to people who need travel assistance to safely attend their hospital appointments.

Ambulance transport is only available for patients with a medical condition that prevents them from independently travelling to hospital.


Who can get transport?

Non-emergency patient transport is available for individuals who:

  • Require assistance from trained ambulance teams
  • Require medical equipment whilst travelling, for example oxygen
  • Have a medical condition that prevents them from travelling to hospital in another way
  • Have a medical condition that could harm them if they were to travel independently
  • Take medication that have possible side effects that would require support from trained ambulance teams
  • Are registered with a GP in Northamptonshire.



Individuals who require non-emergency patient transport can call the EMAS booking line on 0300 300 3434 to secure a slot. EMAS will agree to providing transport after assessing an individuals needs against the criteria.

Patients need to book their transport no later than 72 hours before the date of their appointment. The EMAS booking line is open between 8am and 8pm, seven days a week.

Patients with a hearing or speech impairment should contact the service on 18001, followed by the full phone number. These patients must have access to the Next Generation Text Service.


Once you have secured your non-emergency patient transport booking, please can you ensure that you:

  • Advise the booking team of any special requirements
  • Be ready to leave when the transport team arrives
  • Have your medication and documentation with you
  • Take your keys and some money out with you
  • Expect to share transport with other patients
  • Respect the no-smoking policy in all our vehicles
  • Respect the EMAS’ drivers – we have a zero-tolerance policy towards abuse
  • Follow the Patient Transport Charter.

If you no longer require transport, please call 0300 300 3434 to cancel your booking.

For further details on EMAS please follow this link to their website

Out of area transfer - for completion by providers only

Where Northamptonshire Integrated Care Board patients are receiving care from providers outside of Northamptonshire and require non-emergency patient transportation either to or from locations within and outside the county, we ask that providers fill out the non-emergency patient transportation proforma authorisation [docx] 60KB and return it via email to